Privacy Policy — Casino PK Online Gaming Platform, Pakistan

1Introduction

Casino PK operates the online gaming platform available at casinopk.bet ("the Platform"). As part of providing our services to you, we collect and process certain personal information. This Privacy Policy describes what information we collect, the reasons we collect it, how we use it, and the choices you have regarding your own data.

By registering an account at Casino PK or by using any part of our platform, you acknowledge that you have read and understood this Privacy Policy. This Policy forms part of the broader agreement between you and Casino PK, alongside our Terms and Conditions and Responsible Gaming Policy.

Casino PK is the data controller for the personal information you provide to us. This means we determine the purposes and means of processing your data and are responsible for ensuring it is handled lawfully, fairly and transparently.

2Data We Collect

Casino PK collects the following categories of personal data from players:

Casino PK does not collect sensitive personal data such as biometric data, health information or political opinions. The CNIC number collected during KYC is treated as highly sensitive and is subject to additional access controls.

3How We Collect Your Data

3.1 Information You Provide Directly

Casino PK collects information you provide when you: complete the registration form; submit KYC documents; make a deposit or request a withdrawal; contact our support team; complete responsible gaming questionnaires; or respond to surveys or promotions.

3.2 Automatically Collected Data

When you visit casinopk.bet or use the Casino PK mobile platform, we automatically collect certain technical information. This includes your IP address, device identifiers, browser type and version, pages viewed, session duration, and referral URLs. This data is collected through server logs, cookies and similar tracking technologies — see Section 9 for full details on cookies.

3.3 From Third Parties

Casino PK may receive data about you from third parties including: payment processors (Easypaisa, JazzCash, NayaPay, SadaPay) confirming transaction status; identity verification services used during KYC; fraud prevention and AML screening services; and analytics providers. In each case, these providers are contractually obligated to handle your data lawfully and to share only what is necessary for the stated purpose.

4How We Use Your Data

Casino PK uses your personal data only for purposes that are lawful and proportionate. Specifically, we use your information to:

• Operate your account: Create, maintain and manage your Casino PK account; process deposits and withdrawals; track your gaming history; and maintain your wallet balance.
• Verify your identity: Complete KYC checks to confirm your age, identity and payment method ownership before processing withdrawals.
• Prevent fraud and money laundering: Monitor transactions and gaming patterns for signs of fraudulent activity, bonus abuse, or money laundering. Casino PK cooperates with law enforcement and regulatory authorities where required by law.
• Provide customer support: Respond to queries, resolve disputes, and investigate complaints about your Casino PK account or game outcomes.
• Responsible gaming: Monitor gaming behaviour for indicators of problem gambling and intervene where appropriate — for example by applying responsible gaming tools or initiating a welfare check.
• Improve the platform: Analyse anonymised usage data to identify technical issues, improve game performance, and develop new features on Casino PK.
• Send communications: Notify you about account activity (deposits, withdrawals, bonus credits, important policy changes) and — where you have opted in — promotional offers tailored to your Casino PK gaming preferences.
• Comply with legal obligations: Retain transaction records as required by applicable law; respond to lawful requests from regulatory authorities; and maintain audit trails for compliance purposes.

Casino PK does not use your personal data for automated decision-making that produces significant legal effects without human review, except as part of real-time fraud detection systems where immediate action is necessary to protect player funds.

5Legal Basis for Processing

Casino PK processes your personal data on the following legal bases:

• Contract performance: Processing necessary to provide you with Casino PK's gaming services — creating your account, processing bets, handling deposits and withdrawals.
• Legal obligation: Processing required to comply with KYC, AML, and other applicable legal and regulatory requirements.
• Legitimate interests: Processing for fraud prevention, security monitoring, platform improvement and business analytics — balanced against your privacy interests.
• Consent: Processing for optional purposes such as sending marketing communications. You may withdraw consent at any time through your account settings or by contacting Casino PK support.

Where Casino PK relies on legitimate interests as a legal basis, we conduct a balancing test to ensure that our interests do not override your fundamental privacy rights. If you would like more information about a specific balancing test, contact us at support@casinopk.bet.

6Data Sharing

Casino PK does not sell your personal data. We share your data only with the following categories of third parties, and only to the extent necessary:

6.1 Payment Processors

To process deposits and withdrawals, Casino PK shares transaction data with payment processors including Easypaisa, JazzCash, NayaPay, SadaPay, and card processing networks. These providers receive only the information necessary to execute the transaction and are contractually prohibited from using your data for any other purpose.

6.2 Identity Verification Services

Casino PK uses third-party KYC and identity verification providers to validate documents submitted during the verification process. These providers process your identity data under strict data processing agreements and do not retain it beyond the verification use case.

6.3 Fraud Prevention & AML Services

Casino PK uses industry-standard fraud prevention and anti-money laundering screening services. These services may cross-reference your information against databases of known fraud indicators or sanctioned individuals. This is a legal requirement for responsible gaming platform operators.

6.4 Legal and Regulatory Authorities

Casino PK may disclose your personal data to law enforcement, regulatory bodies or other authorities where required to do so by law, court order, or to protect the safety and security of our players and platform.

6.5 Service Providers

Casino PK uses third-party service providers for hosting infrastructure, customer support software, email delivery, and analytics. These providers process data only on Casino PK's instructions and under data processing agreements that restrict how they may use your information.

7Data Retention

Casino PK retains your personal data for as long as is necessary for the purposes described in this Privacy Policy. Specific retention periods are as follows:

• Account data: Retained for the duration of your Casino PK account and for 5 years following account closure, in line with legal and regulatory obligations.
• Transaction records: Financial transaction data is retained for a minimum of 5 years to comply with anti-money laundering requirements.
• KYC documents: Identity verification documents are retained for 5 years from the date of your last transaction with Casino PK.
• Support communications: Customer support correspondence is retained for 3 years to support dispute resolution and quality assurance.
• Technical logs: Server and security logs are retained for 12 months and then deleted.
• Marketing data: If you opt out of marketing, we retain a record of your opt-out indefinitely to ensure we do not accidentally re-subscribe you.

When personal data is no longer required, Casino PK deletes it securely or anonymises it so that it can no longer be linked to you as an individual.

8Your Privacy Rights

As a Casino PK player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team at support@casinopk.bet:

Casino PK will respond to all privacy rights requests within 30 days. In complex cases, we may extend this by a further 60 days — we will notify you if this is the case and explain why. There is no charge for exercising your rights, except in cases of manifestly unfounded or excessive requests where Casino PK reserves the right to charge a reasonable administrative fee.

9Cookies & Tracking Technologies

9.1 What Are Cookies

Cookies are small text files placed on your device when you visit casinopk.bet. They allow the platform to remember your preferences, keep you logged in, and collect anonymised usage data to improve the Casino PK experience.

9.2 Types of Cookies We Use

• Essential cookies: Required for Casino PK to function — login sessions, security tokens, PKR wallet state. You cannot opt out of these without stopping use of the platform.
• Functional cookies: Remember your language preference, notification settings and recently played games.
• Analytics cookies: Help Casino PK understand how players navigate the platform — which pages are visited, where drop-offs occur, how games are used. Data is anonymised before analysis.
• Security cookies: Detect unusual login patterns and potential account takeover attempts. These are part of Casino PK's fraud detection infrastructure.

Casino PK does not use advertising or tracking cookies to follow you across other websites. We do not use third-party advertising pixels or retargeting cookies.

9.3 Managing Cookies

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent Casino PK from functioning correctly. The cookie preference banner displayed on your first visit to casinopk.bet allows you to accept or decline non-essential cookies.

The above is a preview of the Casino PK cookie consent banner — buttons shown for illustrative purposes.

10Payment Data Security

Casino PK takes payment data security extremely seriously given the PKR values involved in player transactions. Here is how your financial information is protected at every stage:

• Card numbers are never stored on Casino PK servers. When you make a card payment, your card details are transmitted directly to our PCI DSS-certified payment processor via an encrypted connection. Casino PK stores only a tokenised reference to your card — not the card number itself.
• Easypaisa and JazzCash wallet IDs are stored in encrypted form and used only to process transactions that you initiate. They are never shared with any party outside the transaction chain.
• All financial transactions are logged with a unique reference ID that allows Casino PK and our payment processors to trace and verify any transaction in the event of a dispute.
• Casino PK's fraud detection system flags unusual financial activity — such as a large withdrawal from a new device — and may require additional identity confirmation before processing.

11KYC & Identity Verification

Casino PK's KYC (Know Your Customer) process is required by responsible gaming and anti-money laundering obligations. It is also in your interest — it ensures that no one else can withdraw your PKR winnings by fraudulently accessing your account.

During KYC verification, Casino PK may collect:

• A copy of your National Identity Card (CNIC) or valid passport
• Proof of address (utility bill or bank statement dated within 90 days)
• Confirmation of the payment method used for deposit
• A selfie photograph holding your identity document

KYC documents are reviewed by Casino PK's dedicated verification team and are stored on access-controlled, encrypted servers. Access to KYC documents is logged and audited. Documents are retained for 5 years from your last transaction in line with legal obligations.

Casino PK does not share KYC documents with third parties except where legally required (for example, in response to a lawful request from a financial intelligence unit) or where necessary to complete identity verification using a specialist third-party verification service. In the latter case, the verification provider processes documents under a strict data processing agreement and does not retain them beyond the verification process.

If your KYC application is rejected, Casino PK will tell you what additional documentation is needed. If you believe a KYC decision is incorrect, you have the right to request a human review of the decision by contacting our support team.

12Children's Privacy

Casino PK is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If Casino PK discovers that a player is under 18, the account will be closed immediately, any remaining balance will be returned to the original deposit method (less any winnings derived from bonus funds), and all personal data associated with the account will be deleted.

If you are a parent or guardian and believe that a minor has registered a Casino PK account using your or their own details, please contact us immediately at support@casinopk.bet. We will investigate and take action within 24 hours of receiving a confirmed report.

Casino PK has age verification steps built into the registration process and may apply additional checks where there is any doubt about a player's age before the account is activated.

13Security Measures

Casino PK implements the following technical and organisational security measures to protect your personal data:

• 256-bit SSL/TLS encryption on all data transmitted between your device and Casino PK servers.
• Encrypted storage of sensitive personal data including identity documents, payment references and account credentials.
• Role-based access controls ensuring that Casino PK staff can only access personal data that is necessary for their specific job function.
• Access logging and auditing so that any access to sensitive personal data is recorded and can be reviewed.
• Regular security testing including penetration testing and vulnerability assessments of Casino PK's infrastructure.
• Two-factor authentication available for all player accounts and required for all Casino PK staff systems.
• DDoS protection and WAF (Web Application Firewall) to protect Casino PK's servers from unauthorised access attempts.

While Casino PK takes all reasonable measures to protect your data, no internet-based service can guarantee 100% security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, Casino PK will notify you without undue delay and take all necessary steps to contain and remediate the breach.

14Changes to This Privacy Policy

Casino PK reviews and updates this Privacy Policy periodically to reflect changes in our data practices, applicable laws, or platform features. When material changes are made, Casino PK will notify registered players via email or an in-platform notification at least 7 days before the updated policy takes effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how Casino PK is protecting your information.

Your continued use of Casino PK's platform after an updated Privacy Policy takes effect constitutes your acceptance of the revised policy. If you do not agree with any changes, you may close your account by contacting support before the effective date.

15Contact Us & Complaints

If you have any questions about this Privacy Policy or about how Casino PK handles your personal data, please contact our Data Protection team:

• Email: support@casinopk.bet (subject line: "Privacy Query")
• Live Chat: Available 24/7 at casinopk.bet
• WhatsApp & Telegram: Via the channels listed on the Casino PK website

Casino PK will acknowledge privacy queries within 24 hours and provide a substantive response within 30 days. Where a request is complex or involves a large volume of data, we may take up to 90 days — you will be notified of any extension and the reason for it.

If you are not satisfied with Casino PK's response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. Casino PK will cooperate fully with any investigation by a regulatory body.